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HSN Deploys GoldenGate Software for Zero-Downtime Migration of the Critical Oracle's Siebel CRM Application

GoldenGate Enables Zero Downtime for Upgrade to Siebel CRM 8 and Oracle(R) Database 10g

GoldenGate Software, Inc., a leading provider of high availability and real-time data integration solutions, today announced that HSN, the interactive lifestyle network and e-Retail destination, has successfully implemented the GoldenGate® Zero-Downtime Migration software solution to upgrade its critical customer relationship management (CRM) application from Oracles Siebel CRM 6.2 to 8.0, and from Oracle 8i Database to Oracle® Database 10g. The multi channel retailer has deployed the GoldenGate solution as part of a large Siebel CRM upgrade project that has been deployed in a phased approach to achieve zero-downtime in order to avoid any disruption to the business.

HSN, the originator of the electronic retailing industry, is currently in its 31st year and has a multi channel presence, which includes both a TV network, with a reach of 90 million homes, and online hsn.com, one of the top 10 most trafficked e-commerce sites. Processing approximately 44 million calls each year, HSN selected the GoldenGate solution to upgrade its CRM software from Siebel CRM 6.2 to 8.0, and database from Oracle 8i Database to Oracle Database 10g. HSN achieved zero downtime using a phased migration while maintaining both the old and new application running live in parallel.

Being a live 24/7 business, HSN simply cannot afford to take any outage, so when other vendors suggested we take the systems down for a week to complete the migration, we knew we had to find an alternate solution, said Anitha Reddy, vice president of IT applications at HSN. We selected the GoldenGate solution because it could handle our key technical requirements which included low latency, the ability to work with an older version of the Siebel CRM application, moving large volumes of data, and no extensive in-house development.

In implementing a parallel live running configuration, which enabled both systems to run concurrently during the phased migration, HSNs IT team was able to point groups of call center agents to the new system while the primary system remained in production. The bi-directional sync provided by the GoldenGate solution allowed for seamless and effective upgrades and enhancements to the HSN system, with zero downtime.

"HSN's successful migration to Siebel 8 demonstrates their commitment to customer satisfaction and the immeasurable benefits that can be derived by upgrading to the latest release of Siebel CRM as well as the advantage of leveraging the GoldenGate solution, a member of the Oracle PartnerNetwork," said Oracle Group Vice President of CRM Applications George Jacob.

Due to the mission critical nature of Oracles Siebel CRM, customers must consistently upgrade in order to take advantage of the latest capabilities and maintain a competitive advantage, said Sami Akbay, vice president of marketing and product management at GoldenGate. By utilizing the GoldenGate solution in its upgrade to Siebel CRM 8, HSN was able to migrate its application and database, while preventing any downtime that could affect the system or user experience. When an organization's customers demand attention 24/7, a substantial migration can be a scary endeavor. GoldenGate Softwares technology takes away the fear and allows for a seamless migration with zero customer impact.

Additionally, John Shedd, Operating Vice President of IT for HSN will be speaking on a keynote panel at Oracle OpenWorld entitled, Real ROI: The Business Case for Upgrading to the Latest Release of Siebel Customer Relationship Management on Wednesday, September 24th at 9:00am PST.

About GoldenGate Software

GoldenGate Software Inc. is a leading provider of high availability and real-time data integration solutions for improving the availability, accessibility and performance of critical data across heterogeneous enterprise IT environments. More than 400 enterprises use GoldenGate solutions worldwide, including Visa, Bank of America, US Bank, UBS, Sabre Holdings, DIRECTV, Comcast, Federated Investors, Mayo Foundation and Overstock.com, to standardize on GoldenGate solutions for real-time access to real-time information. The company broadens its global market reach through relationships with ACI Worldwide, Amdocs, Cerner, Fujitsu Computer Systems Inc., GE Healthcare, HP, IBM, Ingres, Microsoft, Oracle, Teradata Corporation and others. For more information, visit http://www.goldengate.com.

Oracle is a registered trademark of Oracle Corporation and/or its affiliates. GoldenGate® is a registered trademark of GoldenGate Software, Inc. All other trademarks are the property of their respective owners.

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